CONNECTED OUTCOMES · Q1
Make the line of sight from team delivery to company performance explicit.
COMPANY OBJECTIVE▥ P1
Improve profitability to secure our future
Why — Sustainable performance depends on customers getting value quickly and teams delivering reliably.
PROGRESS47%
Increase company NPSCompany measure
→ 41Simplify onboarding: completion rateCustomer team measure
→ 90%Release reliably with lower change failureEngineering measure
→ <8%CAUSAL CHAINReliable releases → simpler onboarding → stronger NPS → healthier growth.
HUMAN EXPERTISE → REUSABLE OUTCOME INTELLIGENCEThe coach’s expertise keeps working—even when the coach isn’t in the room.
LIVE WORKSHOP · TRANSCRIBING
Coach “What would we need to observe before believing release reliability affects onboarding?”
Team “Track failures, completion and NPS together for four weeks.”
Stellafai is structuring the conversation
COACHING QUESTIONTest whether reliability leads adoption
DECISION + OWNERFour-week experiment · Engineering lead
CONNECTED MEASURESFailure rate · completion · new-user NPS
SUCCESS THRESHOLDChange failures below 8%
1Coach creates insightWorkshop · call · async
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2Stellafai captures evidenceConnected to goals and measures
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3Stan makes it reusableAvailable in every future engagement
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STAN · NEW ENGAGEMENTA previous coaching intervention linked release reliability with stronger onboarding outcomes. Reuse the four-week experiment?
CAUSAL VIEW
All levelsCompanyDepartmentEngineeringHypotheses (3)
Stan · Outcome Intelligence
What is most likely to improve new-user adoption—and what evidence supports it?
Stan is thinking
Reading engagement measures · weeks 1–6
Reviewing coaching evidence · workshop + follow-up
Comparing patterns · 6 similar engagements
Across this engagement, onboarding completion improved from 71% to 86% after change-failure rate fell from 14% to 7%. New-user NPS then increased from 31 to 39 two weeks later.
The strongest evidence points to release reliability, rather than additional onboarding content, as the leading influence.
This pattern also appeared in 6 comparable engagements: below 8% change failures, onboarding completion improved by a median of 12 points.
Recommended next move: maintain the release checklist for four more weeks and compare against the unchanged onboarding journey—strengthening or disproving the causal link.
Evidence cited: Measures · weeks 1–6Coaching record6 comparable engagements
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What would you like to understand?
Ask Stan about goals, measures, coaching evidence and patterns across every engagement.
What have we learned that would make the next engagement more successful?Which intervention has produced the strongest measurable outcome?What should we stop doing based on the evidence?What does the evidence suggest we do next—and how confident are you?↑
What have we learned that would make the next engagement more successful?
Which intervention has produced the strongest measurable outcome?
What should we stop doing based on the evidence?
What does the evidence suggest we do next—and how confident are you?